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Cricut Maker
15
Points
Level:
Level 2 - Go Getter
Hi I’m fairly new to Cricut and have a problem.
My Cricut Maker will not load the mat, and I can see the rollers turning. The side where the pen goes in Clamp A keeps clicking up and down and the opens up. I unplugged the machine to do a reset, but nothing has helped. Is this something that can be fixed, or is it time to give up on it?
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1 Reply
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612
Points
Level:
Level 7 - Advanced
Hello Bridgett,
For the pen, I have the same issue, you can try by not pushing them to far and/ or try the adaptors for pens that are in Amazon, that really helped me and the thing that is opening is because probably the place to hold the pen is too tight, that never happend to me so I’m just guessing.
In terms of the loading mats, are your rolls too dirty?, is there any frameware update that you need to do on your cricut?
If you can share a video I would love to see it and try to help you.
You can always reach out to the Cricut support and ask for more information about that.
Please let me know if I can help you in any other way!
Warmly,
Paula
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